An announcement went out this morning on the ALIA elists about NLS6. As we don’t have a website just yet (it’s on the way!), I’m reposting the full announcement here.

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In 2013, ALIA’s New Librarians’ Symposium is heading back to where it all began!

NLS6
Brisbane
Sunday 10 & Monday 11 February 2013

Information Online 2013
Brisbane
Tuesday 12, Wednesday 13 and Thursday 14 February 2013

Be different. Do different.

A different partnership

In 2012, NLS6 will be aligned with ALIA’s Information Online conference to bring you an action-packed week of professional development in Brisbane.

A different approach

We know NLS is an important event on the new graduate professional development calendar. Over the past few months, ALIA has undertaken extensive consultation with ALIA members, groups, the ALIA New Generation Advisory Committee and the Information Online Program Committee. ALIA and the Board of Directors understand the needs of NLS delegates: NLS6 needs to be an affordable event with a strong focus on a high quality program.

A different model

With this in mind, the Board have endorsed a new model for NLS6. The 2013 Symposium will be organised by a committee of volunteers with support from ALIA National Office staff. Kate Davis of Queensland University of Technology has been appointed co-chair of the Organising Committee and she will be joined in the chairing role by Vanessa Warren of Macquarie University and current Chair of the New Generation Advisory Committee.

NLS6 will be an event in its own right – not a satellite of Information Online 2013 – but aligning the two events will allow them to complement each other in many ways. NLS6 delegates will be provided with free admission to the trade and exhibitions space at Online on Tuesday 12 February and have a unique opportunity to capitalise on the proximity of the two events to attend both with reduced travel costs.

Help us ‘do different’!

If you’re interested in finding out how you can help with organising NLS6, Vanessa and Kate invite you to attend an online information session next Thursday 8 March at 6pm AEST (Brisbane – please convert for other regions). This session will be recorded for those who are interested in getting involved but unable to attend at this time. A call for expressions of interest in joining the Organising Committee will be announced at this online session. Please RSVP to k3.davis@qut.edu.au.

If you have any questions regarding NLS6 or Information Online 2013, please contact Christina Granata, ALIA’s Events Manager at events@alia.org.au. Watch out for updates on

Kate Davis and Vanessa Warren
NLS6 Co-chairs

I’ve just gotten back into the swing of things after the Fifth New Librarians’ Symposium and Library Camp Australia in Perth this past weekend. I’ve come away with a few key messages in my mind, and wanted to share some of these. I should warn you, this post was written on the train yesterday morning at 6am after catching the red eye out of Perth the night before, so expect a degree of incoherency!

Authenticity is key

The most important thing any presenter takes onto the stage with them is their very own style. Tips about how fast to talk, how you should move, and how you shouldn’t say ummmm are all well and good, but the people you’re presenting to are there to see you, not some formulaic presentation. It’s about being yourself and being authentic. It’s okay that I don’t have the energy of Kathryn Greenhill or the quick wit and unconventional style of Mal Booth. It’s okay if I say umm a bit and, if I want to swear for emphasis and I think my audience can handle it, that’s okay too. NLS5 marked my first ever keynote and boy was I packing it heading up onto that stage following in Mal Booth’s wake. But the inimitable Ms Greenhill told me good presenting is about being authentically ‘you’. I didn’t believe her. Until I watched others enact their authentic selves on the stage. That was a big learning for me.

It’s time to step up

At both NLS5 and Library Camp Australia I heard too many people say that depite encouragement and offers of financial support for attendance, they could not inspire their new graduates to get to these events. Some just weren’t interested; others didn’t want to sacrifice their weekend (even if offered time off in lieu). This makes me want to tear my hair out. And it makes me want to shout out two words: Step. Up. New grads, step up and get engaged. Take charge of your careers and make the most of opportunities that are being handed to you on a plate while many of your peers are fighting for those same opportunities (or making those opportunities for themselves by self funding conference registration and a none-too-cheap trip to Perth, taking annual leave, and stepping off a long flight from Perth after an exhausting weekend to get straight back into the work the very next day. To library educators (and I’m talking to myself here, too): step up and inspire your students. Send them out into the profession so supercharged and energetic and hungry for more learning that they’ll do whatever it takes to look after their PD, and they’d never dream of turning down an opportunity to go to something like the New Librarians’ Symposium.

Balance is on everyone’s minds

Kids or no kids; casual job or mega management role; librarian or not… Many of us are struggling to find balance in our lives. For some of us, that’s because we put too much pressure on ourselves to achieve – and to achieve perfection. For others, it’s simply a matter of the sheer volume of ‘stuff’ in our lives. I am a firm believer that we can have it all, but not all at the same time. For many of us, this weekend made us stop and think about the pace at which we’re living our lives, and in many cases, we discovered it was passing us by in a blur. There are two simple things we can do to make our lives a little less frantic.

Firstly, we can stop measuring our own worth against the successes of others. This is sheer craziness on so many levels. You’re not that other person! You have different skills and knowledge and aspirations and contexts. You are also not privy to the inner workings of these other people’s lives. You may just find you’re aspiring to be like someone whose personal life is a shambles or who hates the fact they have to work a million hours a day or who has made sacrifices you aren’t willing to make. You’re you. Find your own dream, your own picture of balance, and live it.

Secondly, you can make small changes to begin to redress the balance. In October, you’ll find a bunch of librarians doing #lunchtober, where we will take a lunch break every day. If you’re like me and fortunate enough to work from home, some days you might even do #naptober, where instead of taking a break to eat, you take a break to have a nap. It’s about being mindful – remembering to stop and chill a bit during our busy days.

I’m not Wonder Woman

I realised I have limits and I need to be mindful of them. Traveling is tiring and when you’re sick to boot, tweetups and post dinner drinks aren’t the best ways to spend your time. This conference, I learned it’s okay to admit defeat and head home early, even when the cool kids are carrying on. I also learned it’s okay to skip a session, sit in a corner, and catch up with friends old and new.

Research rocks

I may be a geek for loving research and data and evaluation, but I am by no means alone, even amongst the crowd of newly minted librarians.

Our students are full of win

All three QUT students at Library Camp Australia put themselves out there by proposing topics for discussion; two of them facilitated sessions; and one of them championed a relational view of information literacy, encouraging participants to step back from breaking literacies down into categories, and to consider literacy from an experiential view point. Boy was I proud. At NLS5, Alisa Howlett did a fantastic job of her paper on developing personal learning networks and I was proud as punch. Way to represent, guys!

Sometimes the people you connect with online are even more awesome IRL

I learned that a PLN is even better after you get to connect the Twitter handles and avatars with a real person.

Moving forward

I’ve also come away with a few challenges:

  • to get the #ccvid4lib project off the ground with the help of the awesome people I met at Library Camp Oz (a post on this is coming soon)
  • to help the local New Grads Group get an NLS reprise event off the ground to catch up all the local new graduates and students who didn’t make it to Perth
  • to help get a Library Camp Brisbane off the ground, now we’ve seen how the pros do it

Not so new anymore…

I’ve been to three NLS’s now and this will probably be my last. This one had a different vibe than the others. It was upbeat. People were positive about the future of our profession, and willing to get involved in shaping it. It was a pleasure to be there and a privilege to give a keynote. Thanks to the committee for putting on a fab NLS, and for asking me along to speak, and thanks also to the Library Camp unorganisers for a fabulous day of informal learning.

In recent weeks, I’ve been lamenting the fact I can no longer link to CommonCraft videos on YouTube. The CommonCraft videos have been a great resource for both educators and librarians. The fact I can’t link out to these videos anymore means I have to create even more content myself (and I already create stacks of content!).

So I was thinking, what if we got a bunch of people who are interested in emerging technologies together and started creating our own videos, with a particular emphasis on the application of the technologies for library and information services? Rather than covering concepts in a generalised way like CommonCraft videos do, I’d like to see these videos take a quick look at how a specific tool or technology can be deployed by libraries or librarians.

I’m envisioning videos that are three to five minutes in length and which are essentially “quick and dirty”. Technology changes so fast it is simply not worth investing a great deal of time in creating them. The videos would be Creative Commons licensed (I’m thinking Attribution only) and loaded somewhere like YouTube for anyone to view or redeploy in any way they choose. We could do an initial push to create a first set of five to ten videos, and then aim to release one a month, or perhaps just as the arrival of something new demands it.

The videos could be used by librarians and library technologists to explain concepts to management; in technology training programs; in “23 things” style learning programs; by educators… The possibilities are endless.

If you’d be interested in participating by creating a video, drop a comment here to say what you’d like to do and we’ll go from there. If you’d like to be part of an admin team to get this thing off the ground, likewise leave a comment here and we can set up a time to Skype and talk through the logisitics. I’d like this to be a lightweight project that, with minimal effort from all of us, could benefit many people. I know many of us are already developing content about technology topics, so why not pool our resources and create something we can all draw from?

At Free Range Librarian, K. G. Schneider posts about two positive customer service experiences she’s had recently. Proof that it’s often oh-so-easy to make our customers happy.

This is what I miss most about working on the frontline: the opportunity to surprise someone by providing a level of service they don’t expect; they opportunity to make a customer really happy through a very simple action. It’s so easy to do it, and the impact of creating an exceptional service experience extends far beyond the few minutes it takes for you to create the experience.

At Aurora this past week, I was chatting with one of the facilitators, Becky Schreiber, who mentioned that she had bought a year’s worth of training along with her MacBook, using Apple’s One to One program. For $99 a year, you  can take advantage of up to 52 one hour sessions with a Mac trainer. The training takes place in Apple stores, one-on-one, and covers a huge variety of topics. (I’ve never heard of this before: do they do this in Australia?)

Why is this so great?

  • First up, they’re making money from this – not a great deal, but they’re making some money where their staff would otherwise be idle.
  • They’re maximising the amount of productive time their store staff have (I think – I’m working on the assumption that the training is run by sales staff – correct me if I’m wrong) – instead of downtime between customers, store staff could potentially be training customers.
  • They’re up-skilling their users and creating power users. Power users are going to use products to their full and to my mind, are probably going to be a whole lot more likely to invest in other products
  • Cost/benefit wise, this program has the potential to yield excellent return on investment for customers, and for Apple.
  • They’re helping customers to become fully acquainted with the product, and to learn about all the features and benefits that they might otherwise never discover. Enlightened customers have the potential to use products to their fullest. I don’t know about you, but every time I discover something new I can do with one of my gadgets, I’m even more satisfied with my decision to buy it.

Becky suggested that it would be great if libraries could figure out a way to do something similar. How could we capitalise on the time when we’re not interacting with customers in our traditional roles to provide this kind of personalised, value added service? What a great idea, and one that warrants some thinking.

Instead of just signing customers up and handing over their membership cards, what if we offered them an appointment to come back and spend half an hour with a librarian, to assist them discover what the library has to offer? It wouldn’t even necessarily need to be a one-on-one session. We could simply offer every new customer the chance to book in for a group-based new customer tutorial, where we could feasibly run through the features and benefits of the product (ie. the library) they’ve just bought into and show them how to get the most out of it.

What if we invested even ten minutes orienting every new customer with, for example, the catalogue and our online resources before we hand their card over and send them on their merry way? We’d be on the way to creating happy, power users, and happy, power users are more likely to become regular users who want more of what we have to offer.

A number of libraries already offer customers the opportunity to make an appointment to chat with a librarian, through “book a librarian” or “book an information coach” sessions. But what if we said, to every new customer, “would you like a librarian with that library card?”

How many of our customers really know what the library can do for them, and how they can get the most out of the library? Getting them in the door is only half the battle. How do we keep them coming back?

After sales care and training for library customers? What a great idea! Thanks, Becky!

So, over the weekend, I decided to quit with the procrastination and make the switch to WordPress. It was all too easy, really. I managed to install WordPress in a flash, import all my content from my old Blogger blog, find a template I was pretty happy with… And then I tried to fix my feed situation so I could still use my existing FeedBurner feed.

I worked through the setup info on the WordPress help site, I Googled, and I installed the plug in… But no matter what I did, I couldn’t make it work.

So I did something I pretty much never do: I asked for help. At BlogOz, someone mentioned that Ninja Blog Setup are great for back-end work. So I emailed them. And (on a Sunday, no less) I got an email back from them in about 20 minutes. The problem was something silly that I’d caused (extraneous text in my permalink structure). I’m not sure that I would have noticed that. But the Ninja Blog man did, and he fixed it, fast. And, it was cheap.

he moral of this story: Next time a technical problem gets the better of me, I know who I’ll be getting in touch with. Sure, I’m all for learning new skills, but seriously… three hours on a Sunday afternoon could be spent on so many other things. And sometimes it just takes a pair of fresh eyes to pick up something silly.

Best of all, they told me what the problem was and how they fixed it, so I did learn something, after all.

Looks like my move to WordPress probably won’t happen until next weekend, although I’m still hopeful that it will all be smooth when I do flick the switch. Stay tuned.

The 2007 LITA forum is happening right now in Denver. There are some good summaries being posted, many on the LITA blog.

Check out these in particular:

Just a quick post to say that I’m in the process of moving web hosts and migrating this blog to WordPress. If all goes to plan, there should only be a short down time, my feed should remain the same, and all external links to archive posts should be ok too.

Evidently, I’m feeling optimistic today! Fingers crossed.

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