a story about good customer service
At Free Range Librarian, K. G. Schneider posts about two positive customer service experiences she’s had recently. Proof that it’s often oh-so-easy to make our customers happy.
This is what I miss most about working on the frontline: the opportunity to surprise someone by providing a level of service they don’t expect; they opportunity to make a customer really happy through a very simple action. It’s so easy to do it, and the impact of creating an exceptional service experience extends far beyond the few minutes it takes for you to create the experience.